This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.
FREE Shipping for orders $100+No code necessary.

Custom Charm Necklace Terms and Conditions

Custom Charm Necklace Terms and Conditions

By proceeding with the creation of a custom charm necklace with Sunday Jewels, you agree to the following terms and conditions:

1. Custom Design and Alterations
- You understand that by selecting specific charm layouts and options, you are creating a custom piece of jewelry that will be altered according to your selections.

2. Approval Process
- After placing your order, you will receive an email within 72 hours containing a photo of your completed custom piece.
- You have 48 hours from the time of receiving this email to either accept the custom piece or request a revision.

3. Acceptance Deadline
- If no response is received within 48 hours of the email being sent, Sunday Jewels reserves the right to consider the custom piece as accepted and proceed with shipping.

4. Processing Time
- You acknowledge and agree to the custom charm necklace processing time of 5-7 business days, excluding weekends and holidays.

5. Quality and Satisfaction
- We strive to ensure the highest quality and customer satisfaction with every custom piece. If you have any concerns or require revisions, please contact us promptly upon receiving the email with the photo of your custom necklace.

6. Returns and Exchanges
- Due to the personalized nature of custom charm necklaces, returns and exchanges are generally not accepted unless there is a defect or error caused by Sunday Jewels.

7. Communication
- It is important to keep open communication throughout the customization and approval process. Please reach out to our customer support team with any questions or requests for assistance.

8. Final Sale
- Custom charm necklaces are considered final sale once the custom piece has been accepted or after the 48-hour acceptance window has passed without response.

By proceeding with your order, you confirm that you have read, understood, and agreed to these terms and conditions for creating a custom charm necklace with Sunday Jewels. If you have any concerns or require clarification on any of the terms outlined above, please do not hesitate to contact us before finalizing your order.


No more products available for purchase

Your cart is currently empty.